CUSTOMER SERVICE AWARD
Good customer service is all about going over and above, it’s about getting repeat business and customers spreading the word about your service.
The Customer Service Award is for trainees wanting to gain a good understanding of what it means to offer good customer service in retail.
This certificate made up of a set menu (27 credits). Credits can be used towards the National Certificate in Retail (Level 2). It covers the essentials in customer service identified by the industry as essential for the retail workplace:
- Communication skills
- Personal presentation
- Product knowledge
- Team work
|
Standard |
Description |
Level |
Credit |
|
57 |
Provide customer service in given situations |
2 |
2 |
|
62 |
Maintain personal presentation in the work place |
2 |
3 |
|
376 |
Employ customer service techniques for differing customer behaviours in a given situation |
3 |
2 |
|
1277 |
Communicate information in a specified workplace |
2 |
3 |
|
11938 |
Assist customers to select goods and/ or services face to face |
2 |
3 |
|
11941 |
Build rapport with customers |
2 |
2 |
|
11968 |
Maintain and integrate knowledge of legislation applicable to the sale of goods and services |
2 |
4 |
|
11974 |
Participate in a team |
2 |
4 |
|
19583 |
Demonstrate knowledge of products |
2 |
4 |
