NEWS AND EVENTS

Customer Service Award

11 July 2008

Good customer service can be the difference between making a business and
 breaking a business. Customers have more shopping options and are happy to take
their business elsewhere if they don’t get the service they feel they deserve. Good
customer service is all about going over and above, it’s about getting repeat business
and customers spreading the word about your service. You can have as many
promotions as you like but without good customer service your business won’t last.

Retail Institute has developed a Customer Service Award for retailers wanting to gain a good understanding of what it means to offer good customer service. For more information, click here to download.