NATIONAL CERTIFICATE IN RETAIL - LEVEL 2
Trainer Pack
This pack contains a set of training materials and other information that will help you train your staff in gaining an industry-endorsed National Qualification that is recognised internationally and throughout New Zealand.
The pack contains:
Trainer's notes, covering:
- Introduction to Retail Institute training resources: National Certificate in Retail (Level 2)
- The retail industry
- What is a national qualification?
- An outline of the National Certificate in Retail (Level 2)
- Evidence verification in the workplace
Training material covering the following four modules and include workbook questions for you to go through with staff: The four modules cover the following unit standards and information:
Customer Service:
- 62 Maintain personal presentation in the workplace
- 1277 Communicate information in a specified workplace
- 19583 Demonstrate knowledge of products
- 11941 Build rapport with customers
- 11974 Participate in a team
Rules and Regulations:
- 11968 Maintain and integrate knowledge of legislation
- 497 Protect health and safety in the workplace
- 11971 Use safe work practices
- 64 Perform calculations for the workplace
Selling Skills:
- 11949 Create displays using supplied materials
- 11951 Present goods for sale
- 11942 Demonstrate knowledge of customers' shopping motives
- 12008 Sell goods and/or services
Stock Control:
- 12003 Demonstrate knowledge of buying and selling
- 11958 Demonstrate knowledge of stock control procedures
- 406 Maintain and take care of stock
A Workbook Answer Guide: This will help you to guide your employees in gaining the required knowledge when working through their workbooks.
A copy of the trainee notes, covering:
- Introduction to Retail Institute training resources: National Certificate in Retail (Level 2)
- An outline of the National Certificate in Retail (Level 2)
- Verification
Price includes GST
