NATIONAL CERTIFICATE IN RETAIL - LEVEL 3
Trainer Pack
This pack contains a set of training materials and other information that will help you train your staff in gaining an industry-endorsed National Qualification that is recognised internationally and throughout New Zealand.
The pack contains:
Trainer's notes, covering:
- Introduction to Retail Institute training resources: National Certificate in Retail (Level 3)
- The retail industry
- What is a national qualification?
- An outline of the National Certificate in Retail (Level 3)
- Evidence verification in the workplace
Training material covering the following four modules and include workbook questions for you to go through with staff. The four modules cover the following unit standards and information:
Retail Communication:
- 11097 Listen to gain information in an interactive situation
- 9705 Give and respond to feedback on performance
- 11818 Enhance work practices by the application of product and/or service knowledge
- 11968 Maintain and integrate knowledge of legislation applicable to sale of goods and services.
Retail Shop Floor:
- 11831 Apply skills and qualities of a salesperson in a retail or distribution environment
- 406 Maintain and take care of stock
- 17593 Apply safe work practices in the workplace.
Advanced Customer Service:
- 9681 Contribute within a group/team which has an objective
- 11958 Demonstrate knowledge of stock control procedures
- 11959 Order goods to meet pre-set levels
- 11970 Demonstrate knowledge of loss prevention techniques.
Advanced Stock Control:
- 11817 Serve customers face to face in a wide range of contexts
- 379 Sell goods and/or services over the telephone
- 11940 Respond to customers' complaints face to face
- 11939 Respond to customers' complaints by telephone
- 1312 Give oral instructions in the workplace
- 11956 Prepare a float and reconcile sales records and takings.
A Workbook Answer Guide: This will help you to guide your employees in gaining the required knowledge when working through their workbooks.
A copy of the trainee notes, covering:
- Introduction to Retail Institute training resources: National Certificate in Retail (Level 3)
- An outline of the National Certificate in Retail (Level 3)
- Verification
Price includes GST
