CUSTOMER SERVICE AWARD
Trainee Pack
This Trainee pack inclues a workbook and assessment which corresponds with the Customer Service Award Trainer Pack.
This Trainee pack inclues a workbook and assessment which corresponds with the Customer Service Award Trainer Pack.
It covers the following unit standards:
- 62 Maintain personal presentation in the workplace
- 1277 Communicate information in a specified workplace
- 11941 Build rapport with customers
- 57 Provide customer service in given situations
- 376 Employ customer service techniques for differing customer behaviours in a given situation
- 11938 Assist customers to select goods and/ or services face to face
- 19583 Demonstrate knowledge of products
- 11974 Participate in a team
- 11968 Maintain and integrate knowledge of legislation
Disclaimer:
This is a materials purchase only. The purchaser will need to make its own arrangements for delivery, assessment and registration of results with NZQA.
Retailers should note that there may be advantages in entering into training agreements with the Retail Institute, rather than purchasing assessment material on this website. For example, assessment services and subsidies may be available where persons employed in the retail industry are signed into a current training agreement.
The materials are made available on the basis that any liability to any person for damages in respect of or arising out of any reliance on these materials or their contents is fully excluded.
The assessment material has been designed for workplace assessment and may not be suitable for all training provider situation.
All prices include GST.
