NATIONAL CERTIFICATE IN RETAIL - LEVEL 2

It covers the following unit standards:

Customer Service:

• 62 Maintain personal presentation in the workplace
• 1277 Communicate information in a specified workplace
• 19583 Demonstrate knowledge of products
• 11941 Build rapport with customers
• 11974 Participate in a team

Rules and Regulations:

• 11968 Maintain and integrate knowledge of legislation
• 497 Protect health and safety in the workplace
• 11971 Use safe work practices
• 64 Perform calculations for the workplace

Selling Skills:

• 11949 Create displays using supplied materials
• 11951 Present goods for sale
• 11942 Demonstrate knowledge of customers' shopping motives
• 12008 Sell goods and/or services

Stock Control:

• 12003 Demonstrate knowledge of buying and selling
• 11958 Demonstrate knowledge of stock control procedures
• 406 Maintain and take care of stock

Disclaimer:

This is a materials purchase only. The purchaser will need to make its own arrangements for delivery, assessment and registration of results with NZQA.

Retailers should note that there may be advantages in entering into training agreements with the Retail Institute, rather than purchasing assessment material on this website. For example, assessment services and subsidies may be available where persons employed in the retail industry are signed into a current training agreement.

The materials are made available on the basis that any liability to any person for damages in respect of or arising out of any reliance on these materials or their contents is fully excluded.

The assessment material has been designed for workplace assessment and may not be suitable for all training provider situations.

All prices include GST.

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