NATIONAL CERTIFICATE IN RETAIL - LEVEL 3
Trainee Pack
This Trainee Pack includes a workbook and assessment and corresponds to the National Certificate in Retail Level 3 Trainers Pack.
It covers the following unit standards:
Retail Communication:
- 11097 Listen to gain information in an interactive situation
- 9705 Give and respond to feedback on performance
- 11818 Enhance work practices by the application of product and/or service knowledge
- 11968 Maintain and integrate knowledge of legislation applicable to sale of goods and services.
Retail Shop Floor:
- 11831 Apply skills and qualities of a salesperson in a retail or distribution environment
- 406 Maintain and take care of stock
- 17593 Apply safe work practices in the workplace.
Advanced Customer Service:
- 9681 Contribute within a group/team which has an objective
- 11958 Demonstrate knowledge of stock control procedures
- 11959 Order goods to meet pre-set levels
- 11970 Demonstrate knowledge of loss prevention techniques.
Advanced Stock Control:
- 11817 Serve customers face to face in a wide range of contexts
- 379 Sell goods and/or services over the telephone
- 11940 Respond to customers' complaints face to face
- 11939 Respond to customers' complaints by telephone
- 1312 Give oral instructions in the workplace
- 11956 Prepare a float and reconcile sales records and takings.
Disclaimer:
This is a materials purchase only. The purchaser will need to make its own arrangements for delivery, assessment and registration of results with NZQA.
Retailers should note that there may be advantages in entering into training agreements with the Retail Institute, rather than purchasing assessment material on this website. For example, assessment services and subsidies may be available where persons employed in the retail industry are signed into a current training agreement.
The materials are made available on the basis that any liability to any person for damages in respect of or arising out of any reliance on these materials or their contents is fully excluded.
The assessment material has been designed for workplace assessment and may not be suitable for all training provider situations.
All prices include GST.
