LOSS PREVENTION
Loss Prevention for Frontline Staff
Loss Prevention for Frontline Staff is perfect for retailers working on the shop floor. It covers theft, policies and procedures to prevent shoplifting and fraud.
The training material provides practical information and activities on loss prevention and helps to build the knowledge and skills needed to minimise and prevent losses.
Qualifications that reflect the material are currently in development and are due to come out later in the year.
This training material covers:
- Theft
- How customers steal
- Watching for suspicious behaviour
- Policies and procedures to prevent shoplifting
- Dealing with a shoplifter
- Trespass
- Employee theft
- Theft by suppliers and delivery people
- Fraud
- Process loss
