RETAIL TRAINING
National Certificate in Retail Level 4
The National Certificate in Retail (Level 4) is the management level certificate for the retail industry. It is ideal for retail managers or supervisors, or experienced retail staff wishing to become managers or supervisors.
It is also ideal for anyone who has completed the National Certificate in Retail (Level 3) and wants to step up to the next level.
The National Certificate in Retail (Level 4) is made up of four modules (two compulsory modules and two elective modules). It is reasonable to expext people to complete the programme within 15 months.
Compulsory modules:
Keeping your business profitable
Being profitable is the core of business survival. There are many different aspects of store operations that impact on profitability. It covers:
- performing business calculations
- running a profitable store
- managing stock
- keeping staff focused
- safety and security
- legislation and compliance.
Product specifications:
- Full colour, 178 pages
- Assessment: 29 pages
Leadership Development
The role of a leader is to influence individuals and teams to work in a way that aligns with a workplace's vision and values, ensures goals are achieved, and provides an environment in which they can be achieved. Leadership Development covers:
- leadership and management
- problem-solving
- developing yourself
- managing in a retail environment.
Product specifications:
- Full colour, 172 pages total
- Assessment: 35 pages
Elective modules (choose two):
Creating your Competitive Edge
This is a marketing based module, covering:
- developing a point of difference
- planning and implementing campaigns
- developing a customer database
- using a customer database to develop customer relationships.
In order to complete this module you must be able to make merchandising decisions for your store.
Product specifications:
- Full colour, 204 pages total
- Assessment:
High Performing Teams
When teams work effectively together staff are satisfied,there is lower staff turnover, and productivity is increased. It covers:
- working collaboratively
- communication skills
- skills gaps
- managing conflict.
Product specifications:
- Full colour, 178 pages total
- Assessment:
Informed Retail Sales
In order to complete this module you must have access to a computerised inventory system. Informed Retail Sales covers:
- reviewing store policies and procedures for float preparation
- reconciling and solving variances in sales and takings
- using effective communication techniques to match the motivations of customers
- using data to inform decisions.
In order to complete this module you must have access to a computerised inventory system.
Product specifications:
- Full colour, 249 pages total
- Assessment:
Training and Assessment in the Workplace
This module is designed to build instore capability by providing managers and supervisors with the skills they need to become trainers and assessors in their workplace. It covers:
- developing training plans
- providing guidance and feedback to staff
- understanding unit standards
- verification.
Product specifications:
- Full colour
- Training and Assessment in the Workplace Part 1: 112 pages (Including assessment: 33 pages)
- Training and Assessment in the Workplace Part 2: 112 pages (Including assessment: 23 pages)
- Includes DVD - Assessment in Action
Disclaimer:
This is a materials purchase only. The purchaser will need to make their own arrangements for delivery, assessment and registration of results with NZQA.
Retailers should note that there may be advantages in entering into training agreements with the Retail Institute, rather than purchasing assessment material on this website. For example, assessment services and subsidies may be available where persons employed in the retail industry are signed into a current training agreement.
The materials are made available on the basis that any liability to any person for damages in respect of or arising out of any reliance on these materials or their contents is fully excluded.
The assessment material has been designed for workplace assessment and may not be suitable for all training provider situations.
All prices include GST.
Please note: when purchasing this package, please indicate which two elective modules you would like in the special notes.
