10. WHAT IF THE TRAINEE DOES NOT PERFORM ALL OF THE REQUIREMENTS IN THE VERIFICATION LIST? I.E FORGETS TO ASK QUESTIONS?

In this situation, as the workplace verifier/assessor, you could prompt the trainee to address this afterwards, eg "What could you have said if the customer objected to the price of the product?" In most ‘real-life' situations it is best for the process to run naturally, and ask for further evidence afterwards. If all else fails, a further observation might be needed, and the verification for that observation is repeated.