8. WHAT IF THE TRAINEE NEEDS TO BE ASSESSED/VERIFIED ON A TASK THAT WE DO NOT DO IN OUR STORE?

Some situations require creative approaches. Creating a role play environment is helpful in some cases. For example, written contact is somewhat rare in retail these days, but in order to submit a complete assessment, a trainee may need to provide evidence of professional written contact with a customer. Completing this may encourage a new process in your organisation, as well as giving the trainee valuable skills.