CUSTOMER SERVICE AWARD

The certificate is a limited credit programme and covers a portion of the National Certificate in Retail Level 2.

Good customer service can be the difference between making a business and breaking a business. Customers have more shopping options and are happy to take their business elsewhere if they don’t get the service they feel they deserve. Good customer service is all about going over and above, it’s about getting repeat business and customers spreading the word about your service.

The certificate covers the essentials in customer service, including communication skills, personal presentation, product knowledge and teamwork.  Unit standards gained from this award can be cross credited to the National Certificate in Retail (Level 2).

Who is suitable?

The award is ideal for new retailers, part-time employees and secondary students. It is also useful to those who feel they cannot commit to a lengthy study programme, and to introduce employees and employers to workplace learning.

It is reasonable to expect people to complete the programme within 3 months.

What you get:

Every employer receives a Trainer Pack when they sign their employees into a training agreement for the Customer Service Award. If you have more than three employees working towards the award at once, it is recommended you purchase more than one Trainer Pack.

Trainee Packs are sent out to the employees when they sign into a training agreement for the Customer Service Award. The trainee pack complements the trainer pack and includes the assessment. The trainee pack should arrive approximately2 weeks after the Retail Institute has received the training agreement.

These resources are very user friendly for trainers and trainees. in addition to verifying and assessing the progress of trainees.