RETAIL QUALIFICATIONS
Click on the qualifications below or on the right for more information.
| Qualification | What it covers | Who is it suitable for? |
|
The Customer Service Award
|
- Employee responsibilities
- Customer service
- Communication
- Product knowledge
- The sales process
- Dealing with complaints
|
- Sales staff
- New staff
- Part time staff
|
|
The National Certificate in Retail (Level 2)
|
- Customer service (see above)
- Rules and regulations
- Selling skills
- Stock control
|
- Sales staff
- Staff who have completed the Customer Service Award
|
|
The National Certificate in Retail (Level 3)
|
- Retail communication
- Retail shop floor
- Advanced customer service
- Advanced stock control
|
- Supervisors
- Staff who have completed the National Certificate in Retail (Level 2)
|
|
The National Certificate in Retail (Level 4)
|
Compulsory modules:
- Keeping your business profitable
- Leadership development
Elective modules (choose two):
- Creating your competitive edge
- Informed retail sales
- High preforming teams
- Training and assessment in the workplace
|
- Managers and supervisors
- Staff who have completed the National Certificate in Retail (Level 3)
|
|
Retail Jewellery
|
- Product knowledge
- Recommending products
- Repairs and services
- Warranties and guarantees
- Stock protection
|
|
|
Retail Modern Apprenticeship Programme
|
- Managing yourself
- The National Certificate in Retail (Level 2)
- Managing information
- The National Certificate in Retail (Level 3)
- Understanding the business environment
|
- Young motivated employees
|
