KIAORAMAI
KiaOraMai is a training programme designed for service-industry employees across New Zealand. KiaOraMai is about creating uniquely New Zealand customer experiences. Employees will learn how to give all your customers the kind of service that they'll want to come back to.
Graduates will gain a KiaOraMai certificate issued by the Tourism Industry Association and the Service Industries Training Organisations involved and gain unit standards on the National Qualifications Framework.
KiaOraMai covers a broad range of skills such as customer service, product knowledge, personal presentation, managing customer complaints, knowledge of New Zealand tourism features, activities and events, and the two values central to the NZ Tourism Strategy 2015 - kaitiakitanga and manaakitanga.
Kaitiakitanga is about the values of guardianship, care and protection. It provides a basis for our approach to sustainably managing our natural, cultural, and built environment for current and future generations. Manaakitanga implies a reciprocal responsibility upon a host, and an invitation to a visitor to experience the very best we have to offer.
Who is it suitable for?
KiaOraMai is an entry-level standard training programme for employees working with visitors and customers across the tourism and services industries, including hospitality, accommodation, travel and transport, tourism events and activities, retail, hairdressing, beauty and spa.
How long should it take?
The programme takes approximately 4 months to complete. It‘s a mixture of training in the workplace and one off job workshop.
