NATIONAL CERTIFICATE IN RETAIL (LEVEL 2)

The qualification focuses on tasks common to all retailers and encourages learning ‘on the job’. The qualification provides a broad overview of the retail environment. It is made up of four modules:

• Customer Service
• Rules and Regulations
• Selling Skills
• Stock Control

Who is suitable?

The National Certificate in Retail (Level 2) is suitable for most retailers.  Employees who are new to retail will gain confidence, use their initiative and be more productive in the workplace. Level 2 is also a good starting point for experienced employees who haven’t used their ‘learning’ skills for some time. By showing the trainee that the process is clear and simple at this level, the trainee gains the confidence to progress on to higher levels. For managers it is a good team experience to go through the qualification and to be able to provide guidance and support to future trainees.

How long should it take?

It is reasonable to expect people to complete the programme within 9 months.