NATIONAL CERTIFICATE IN RETAIL (LEVEL 3)

The qualification is made up of four modules: Knowledge is Power, Store Performance, Staff Management, and Managing Stock.

Knowledge is Power: Knowledge is Power is about understanding your store, your customers, your products and legislation that applies to the sale of goods and services. This module covers:

• identifying a store’s target markets and marketing mix
• using consumer behaviour concepts
• enhancing product knowledge
• maintaining and complying with legislation applicable to the sale of goods and services.

Store Performance: Managing your store’s daily operation requires you to effectively manage your staff and your resources. This module covers:

• store performance measures
• assisting with staff and resource management
• reviewing and improving the effectiveness of loss prevention policies.

Staff Management: Staff management covers the fundamentals of effective teamwork.
This module covers:

• analysing the strengths and gaps of teams
• using techniques to coach and support teams
• understanding staff recruitment and appointment processes and any relevant legal and contractual requirements.

Managing stock: Managing stock effectively can positively impact on a store’s profitability.
This module covers:

• establishing and maintaining stock levels
• identifying preferred and alternative product suppliers
• creating and maintaining in-store displays
• preventing and managing stock damage and wastage.

How long should it take?

It is reasonable to expect people to complete the programme within 11 months.