NATIONAL CERTIFICATE IN RETAIL (LEVEL 4)

The National Certificate in Retail (Level 4) is the management level certificate for the retail industry. It is ideal for retail managers, supervisors or anyone who has completed the National Certificate in Retail (Level 3) and wants to step up to the next skill level. It is reasonable to expect people to complete the programme within 14 months.

The qualification is made up of two compulsory modules and two elective modules and comes with a supporting DVD.

The compulsory modules are:

Keeping Your Business Profitable: Being profitable is the core of business survival. There are many different aspects of store operations that impact on profitability. It covers:

  • performing business calculations
  • running a profitable store
  • managing stock
  • keeping staff focused
  • safety and security
  • legislation and compliance.

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Leadership Development:  The role of a leader is to influence individuals and teams to work in a way that aligns with a workplace's vision and values, ensures goals are achieved, and provides an environment in which they can be achieved. It covers:

  • leadership and management
  • problem-solving
  • developing yourself
  • managing in a retail environment.

The elective modules are (choose two):

Creating Your Competitive Edge: Creating your Competitive Edge is a marketing based module. In order to complete this module you must be able to make merchandising decisions for your store. It covers:

  • developing a point of difference
  • planning and implementing campaigns
  • developing a customer database
  • using a customer database to develop customer relationships.

High Performing Teams: For a store to function smoothly there must be effective teamwork. When
teams work effectively together staff are satisfied, there is lower staff turnover, and productivity is
increased. It covers:

  • working collaboratively
  • communication skills
  • skills gaps
  • managing conflict.

View Sample

 

Informed Retail Sales: In order to complete this module you must have access to a computerised inventory system. It covers:

  • reviewing store policies and procedures for float preparation
  • reconciling and solving variances in sales and takings
  • using effective communication techniques to match the motivations of customers
  • using data to inform decisions.

Training and Assessment in the Workplace: Training and Assessment is designed to build instore
capability by providing managers and supervisors with the skills they need to become trainers
and assessors in their workplace. It covers:

  • developing training plans
  • providing guidance and feedback to staff
  • understanding unit standards
  • verification.