USEFUL RESOURCES
Creating Your Competitive Edge |
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| Resource | Resource Type |
|---|---|
| Appendix III Results final Appendix III Results final.doc (40.50 KB) | download |
| Appendix II_Customer Survey Template Appendix II_Customer survey.pdf (85.68 KB) | download |
| Appendix Iv_Competitor Analysis Template Appendix IV_Competitor analysis.pdf (79.76 KB) | download |
| Appendix IX_Merchandising checklist Appendix IX_Merchandising checklist.pdf (45.14 KB) | download |
| Appendix I_Moment of truth survey Appendix I_Moment of truth survey.pdf (75.91 KB) | download |
| Appendix V More on verbs final Appendix V More on verbs final.doc (32.50 KB) | download |
| Appendix VIII_Display tips Appendix VIII_Display tips.pdf (33.41 KB) | download |
| Appendix VII_The basic principles of display Appendix VII_The basic principles of display.pdf (21.17 KB) | download |
| Appendix VI_Creating consistency Appendix VI_Creating consistency.pdf (23.52 KB) | download |
| Appendix X Pre-merchandising checklist final Appendix X Pre-merchandising checklist final.doc (48.00 KB) | download |
| Appendix XIII_Privacy Act Appendix XIII_Privacy Act.pdf (15.65 KB) | download |
| Appendix XII_Non-verbal communication Appendix XII_Non-verbal communication.pdf (62.43 KB) | download |
| Appendix XI_Fair trading act Appendix XI_Fair trading act.pdf (26.12 KB) | download |
| Writing Checklist Writing Checklist.pdf (34.46 KB) | download |
Customer Service Award |
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| Resource | Resource Type |
| How to help customers that are visually impaired RNZFB Customer Service brochure_final LR.pdf (159.65 KB) | download |
| Mark Blumsky shares his view on customer service Mark Blumsky 1.wmv (6.73 MB) | download |
| Mark Blumsky shares his view on customer service 2 Mark Blumsky 3.wmv (6.02 MB) | download |
| Play Service Star | link |
High Performing Teams |
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| Resource | Resource Type |
| Course Review Course Review.doc (33.50 KB) | download |
| Job Description Template Job Description Template.doc (25.00 KB) | download |
| Person Profile Person Profile.doc (30.00 KB) | download |
| Self Evaluation Communication and Collaboration Self Evaluation Communication and Colaboration.doc (25.00 KB) | download |
| Self Evaluation Communication Example Self Evaluation Communication Example.doc (23.50 KB) | download |
| Self Evaluation Competency Gap Example Self Evaluation Competency Gap Example.doc (24.00 KB) | download |
| Self Evaluation Managing Interpersonal Conflict in the Project Team Self Evaluation Managing Interpersonal Conflict in the Project Team.doc (22.50 KB) | download |
| Self Evaluation Managing Interpersonal Conflict – Case study Self Evaluation Managing Interpersonal Conflict – Case study.doc (23.50 KB) | download |
| Self Evaluation Teamwork Example Self Evaluation Teamwork Example.doc (24.00 KB) | download |
| Self-evaluation Skill Gaps in the Project Team Self-evaluation Skill Gaps in the Project Team.doc (23.50 KB) | download |
| Verifier checklist Communication and Collaboration Verifier checklist Communication and Collaboration.doc (39.00 KB) | download |
| Verifier Checklist Communication Example Verifier Checklist Communication Example.doc (34.00 KB) | download |
| Verifiers Checklist Team Work Example Verifiers Checklist Team Work Example.doc (33.50 KB) | download |
Informed Retail Sales |
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| Resource | Resource Type |
| Daily Sales Reconciliation [Example] Daily Sales Reconciliation Form (EXAMPLE).docx (22.12 KB) | download |
| Float Preparation Policy and Procedures [Example] Float Preparation Policy and Procedures (EXAMPLE).docx (23.02 KB) | download |
| Informed Retail Sales Extended Glossary Informed Retail Sales - Extended Website Glossary.doc (236.50 KB) | download |
| Internet and Email Use Policy [Example] Internet and Email Use Policy (EXAMPLE).docx (21.53 KB) | download |
| Moment of Truth Survey Moment of Truth Survey.docx (27.91 KB) | download |
Keeping Your Business Profitable |
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| Resource | Resource Type |
| Profit and Loss Statement template Profit & Loss statement.xls (28.00 KB) | download |
| Providing product information_checklist product 1 Providing product information_checklist product 1.doc (29.50 KB) | download |
| Providing product information_checklist product 2 Providing product information_checklist product 2.doc (29.50 KB) | download |
| Providing product information_checklist product 3 Providing product information_checklist product 3.doc (29.50 KB) | download |
Leadership Development |
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| Resource | Resource Type |
| Appendix A_Basic personality types Appendix A_Personality test.pdf (59.39 KB) | download |
| Appendix B_VAK learning style test Appendix B_VAK learning test.pdf (44.70 KB) | download |
| Basic personality test Basic Personality questionnaire.pdf (38.43 KB) | download |
| Individual Development Plan Individual Development Plan.doc (125.50 KB) | download |
| Monitoring Personal Development Plan Monitoring Personal Development Plan.doc (123.50 KB) | download |
| My progress My progress.pdf (10.20 KB) | download |
| Personal Development Plan A Personal Development Plan A.doc (125.00 KB) | download |
| Personal Development Plan Action Table Personal Development Plan Action Table.doc (28.00 KB) | download |
| Personal Development Plan B Personal Development Plan B.doc (136.00 KB) | download |
| Personal Development Plan Progress Monitoring Personal Development Plan.doc (123.50 KB) | download |
| Problem solving table Problem solving table.doc (57.00 KB) | download |
| Trainee evidence table_leadership and management Trainee evidence table_leadership and management.doc (31.50 KB) | download |
| Trainee evidence table_managing operations in a retail environment Trainee evidence table_managing operations in a retail environment.doc (34.50 KB) | download |
| Trainee evidence table_Managing Staff Trainee evidence table_Managing Staff.doc (32.50 KB) | download |
| Trainee evidence table_working with people outside your team Trainee evidence table_working with people outside your team.doc (32.50 KB) | download |
| Working Styles Test Working Styles Test.pdf (48.22 KB) | download |
Retail Jewellery |
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| Resource | Resource Type |
| 20 tips for those studying Retail Jewellery Retail Jewellery One pager.pdf (36.14 KB) | download |
The National Certificate in Retail Level 2 |
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| Resource | Resource Type |
| Catching attention and drawing in customers | link |
| Link to information on planograms | link |
| Video link: Fair Trading Act | link |
| Video link: Preventative actions to make the retail workplace safe. | link |
The National Certificate in Retail Level 4 |
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| Resource | Resource Type |
| Link to Business Portal | link |
| Link to Developing a Fair Trading Compliance Programme | link |
| Link to the Department of Labour | link |
| Mark Blumsky shares his views on competitive advantage Mark Blumsky 2.wmv (5.53 MB) | download |
